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Woman’s bank account frozen with no explanation, timeline

Written by on May 16, 2021

NEW YORK (WABC) — Think about all of your cash sitting safely within the financial institution, however then, immediately, each penny is frozen for weeks — and the financial institution will not offer you any timeline or rationalization.

It occurred to 1 girl from our space who needed to borrow and even promote a automobile simply to outlive, till she turned to Nina Pineda and seven On Your Aspect to thaw her account within the deep freeze.

“It simply actually was horrible,” mentioned the working mom of 4, who did not need her title used. “I can not even describe to you. It was unimaginable.”

For greater than two months, she couldn’t pay her payments. She’s removed from broke, however she was helpless along with her account frozen.

“To not be capable of make a small buy in a retailer, it is embarrassing, very uncomfortable and surprising, and I could not perceive why,” she mentioned.

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Her debit card, linked to her life financial savings, stopped working in February.

“They gave me no info,” she mentioned. “Even once they despatched me a letter to say that they have been closing my account.”

Each her checking and her financial savings have been locked, and when she went to Chase to attempt to kind it out, she did not get anyplace.

“The financial institution mentioned, ‘We will not contact this,’” she mentioned.

She mentioned she was advised her account was closed due to suspicious exercise, with the financial institution having discretion to not present a motive or give an finish date.

“I’ve grownup youngsters, they usually lined me,” she mentioned. “In order that’s how I made it. I could not purchase a sandwich with out my youngsters.”

The household was shifting throughout all of this, and with out entry to any funds, the lady was drowning in debt. After being pressured to promote her automobile, she despatched an SOS to 7 On Your Aspect.

We received in contact with Chase, and inside with per week and a half, she received a giant verify despatched by way of FedEx with all her deposited funds.

“Y’all actually did struggle for me,” she mentioned. “Thanks a lot. This undoubtedly wouldn’t have been doable with out you.”

A Chase rep mentioned the financial institution was comfortable to discover a decision for his or her buyer.

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Some huge takeaways: We have observed that generally accounts are frozen after an unusually giant deposit is made. So if you make the transaction, communicate to a financial institution consultant and ensure it is not flagged as suspicious.

But when your account is frozen, rapid submit a dispute by telephone or in individual and be aware of who you spoke and what was mentioned.

Then, electronic mail the financial institution and submit a written request to unfreeze your account.


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