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EDD mails file with California woman’s private information to stranger, raising fears of identity theft

Written by on July 14, 2021

SOUTH SAN FRANCISCO, Calif. (KGO) — It has been troublesome for 1000’s of unemployed employees to get their EDD advantages in the course of the pandemic. Now a Bay Space girl needs she by no means utilized.

This has to do with a number of archaic techniques nonetheless in place on the EDD. In some instances, paper paperwork nonetheless get copied, faxed, stamped and mailed the old style manner. For one viewer, it led to a mistake that has her dwelling in worry.

RELATED: Retired Chicago woman can’t figure out why California’s EDD approved her for benefits

It was dangerous sufficient when the EDD rejected Georgeann Farrar’s unemployment declare final September and worse when the EDD appeals board rejected her attraction. “That is loopy. How can they do that to me?” Farrar requested.

Now she’s frightened her complete monetary life is in danger.

“I acquired a cryptic textual content from a lady,” Farrar’s story begins.

Three months after the EDD denied her attraction, Farrar obtained a textual content on her telephone: it confirmed a small portion of her attraction paperwork.

“I believed it was the EDD,” mentioned Farrar.

RELATED: California couple battles EDD bureaucracy after finding $25,000 in stolen unemployment money

It wasn’t. The textual content got here from a lady in San Jose named Maria, who had additionally filed an EDD attraction. Seems the EDD had mistakenly despatched Farrar’s attraction doc to Maria in San Jose. And now Maria was making an attempt to warn Farrar.

“She’s calling to tell me that she has my identify, my tackle, my telephone quantity, my electronic mail, my SSN, and all my job and wage data and my attraction request,” mentioned Farrar, a South San Francisco resident. “I do not even know if I can perceive what she’s saying as a result of her English is extraordinarily poor.”

Farrar was glad Maria notified her, but additionally frightened concerning the breach on the EDD.

“I used to be flabbergasted that they might have made this gross error, sending all my personal data to a stranger,” Farrar mentioned.

She tried to contact the EDD, then the appeals board to search out out precisely what occurred.

No response.

“They put me on maintain. ‘I gotta switch you,’ name’s dropped. That is after I froze my life like 4 days later ‘trigger I used to be so scared somebody was going to take over my life,” she mentioned. “I used to be that petrified; I used to be going to be uncovered, my accounts had been going to be drained. My accounts had been gonna be gone, my life was gonna be gone.”

RELATED: NorCal man can’t get unemployment benefits because EDD claims he’s in prison

She contacted 7 On Your Facet, we alerted the appeals board, and Farrar acquired this letter of apology saying: “An worker inadvertently mailed the doc… to the fallacious particular person.”

The letter advised she put fraud alerts on her accounts, and gave an internet site with recommendations on stopping identification theft.

Farrar had carried out all of that. What she needed was ID safety providers, however the EDD denied her request.

“‘You are mainly by yourself,’” she mentioned they informed her. “‘And that nothing was gonna occur, and I feel you are OK’ and I mentioned, ‘I do not really feel OK.’”

“To simply brush me below the rug and say, ‘Don’t fret about it.’ Yeah, I am frightened about it. That is me, my identification, my life,” Farrar mentioned.

Farrar says if Maria hadn’t notified her, this might need gone unnoticed. We phoned Maria and she or he tells us the EDD offered her an envelope with full postage and she or he mailed again the papers — hopefully bringing Farrar some peace of thoughts.

Check out extra tales and movies by Michael Finney and 7 On Your Side.

Have a query for Michael and the 7 On Your Facet staff? Fill out the shape HERE!

7OYS’s client hotline is a free client mediation service for these within the San Francisco Bay Space. We help people with consumer-related points; we can’t help on instances between companies, or instances involving household regulation, legal issues, landlord/tenant disputes, labor points, or medical points. Please review our FAQ here. As part of our course of in aiding you, it’s mandatory that we contact the corporate / company you might be writing about. If you don’t want us to contact them, please tell us immediately, as it can have an effect on our potential to work in your case. Because of the excessive quantity of emails we obtain, please permit 3-5 enterprise days for a response.

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